Claims Management
​​​​​​​​Superior outcomes are the direct result of how well claims are handled. Our innovative approach to claims management consistently delivers better outcomes and lowers an organization’s total cost of risk.
 

Better Outcomes by Any Measure

  • We close workers compensation claims 18% faster than our competitors*
  • Our average cost per workers compensation claim is 11% lower than our competitors**
  • We have more than 60,000 general liability claims under management 

Claims Service Excellence

  • Highly trained claims professionals understand when and how to apply resources to deliver better outcomes
  • A comprehensive medical loss database, predictive modeling, and data analytics help resolve claims quickly and fairly
  • Specialized managed care resources, such as pharmacy benefit management, chronic pain programs, and medical bill review, for more consistent case management
  • Liability claims are assessed by complexity and potential business impact—rapid response for small claims and focused expertise for more complex ones— leading to less litigation, faster closure rates, and lower total cost

Online Claims Tracking with RISKTRAC®
With RISKTRAC, our risk management information system, you’ll have the most current view of your casualty claims inventory:​

  • Review, manage, and report claims activity
  • Monitor your entire claims inventory
  • Build custom and standard reports
  • Create alerts to automatically notify you of changes on a claim

Contact us to learn how we can deliver better outcomes for your business.

*Results are determined during 7/1/2016 analysis using calendar year data incorporating most recent Schedule P filings valued as of 12/31/2015. 

**Based on a 5-year ulti​mate average. Results are determined during 7/1/2016 analysis using calendar year data incorporating most recent Schedule P filings valued as of 12/31/2015.​


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Our personalized SmartVideo communications improve the employee experience and help deliver better claims outcomes by providing important information to injured workers.​


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Producing better outcomes: Maureen McCarthy, SVP, WC Claims discusses Predictive Modeling.​​